Refund and Cancellation Policy
Last updated: September 2026
This policy applies to all Senni credit packs purchased from Jilla Ventures. Nothing here limits any right you have under the Consumer Protection Act, 2019.
1. Free trial and pilot access
The free trial (10 credits, 90 days to use them, once per business) is free and asks for no card. Nothing is charged, so there is nothing to refund. You may stop at any time.
2. Summary
| Situation | What happens |
|---|---|
| Bought a pack | Packs are paid once and are non-refundable once purchased — credits land in your balance immediately. You can pause or cancel at any time; there is no refund for the pack you have already paid for, and unused credits stay banked, not forfeited, until you resume or their validity runs out. |
| Charged in error, or charged twice | Full refund of the incorrect amount. |
| Account closed by us for breach of terms | No refund. |
3. Cancelling
Nothing renews on its own. A pack is a one-time payment — there is no card mandate and nothing is ever charged again without you opening checkout yourself.
You can pause or cancel at any time, from Billing in your account. There is no refund for a pack you have already paid for, because you paid for it; the credits it bought stay usable for the rest of their validity, or banked while you're paused. There is no cancellation fee and no notice period.
To close the account, write to care@senni.in from the mobile number or email registered on the account, or message Senni on WhatsApp. Your credits stay usable for the rest of their validity even after you ask to close.
You can also pause from Billing in your account. Pausing keeps everything — your bills, balances, documents and remaining credits are untouched and waiting when you come back.
No cancellation fee applies at any time.
4. How refunds are paid
Approved refunds are made to the original payment method through Razorpay. We process refunds within 5 working days of approving them. Your bank or card issuer usually takes a further 5 to 7 working days to credit the amount, which is outside our control.
5. Asking for a refund
Write to care@senni.in with the registered mobile number, the date of the payment and what went wrong. We reply within 2 working days and decide within 5.
6. Your data if you leave
Your records remain yours. You have 90 days from the day the account closes to download everything — the ledger, the reports and every original you sent. Export it yourself, or write to us and we will send it. After 90 days your access ends, so do it before then. See the Privacy Policy for how long records are retained.
7. Contact
Jilla Ventures
4th Floor, Vivira Mall, No.33, Old Mahabalipuram Road,
Navalur, Chennai – 600130, Tamil Nadu
Email: care@senni.in