Last updated: August 2026
This policy applies to all SENNI subscriptions purchased from Jilla Ventures. Nothing here limits any right you have under the Consumer Protection Act, 2019.
Pilot participants use SENNI free of charge. Nothing is charged, so there is nothing to refund. You may stop at any time.
| Situation | What happens |
|---|---|
| Monthly plan, cancelled | No refund for the current month. Access continues to the end of the paid period. |
| Annual plan, cancelled within 14 days | Full refund, less any month already used. |
| Annual plan, cancelled after 14 days | No refund. Access continues to the end of the paid year. |
| Service unavailable 7 consecutive days or more | Pro-rata refund for the affected period. |
| Charged in error, or charged twice | Full refund of the incorrect amount. |
| Account closed by us for breach of terms | No refund. |
Write to care@senni.in from the mobile number or email registered on the account, or message SENNI on WhatsApp. Cancellation takes effect at the end of the period you have already paid for; we do not stop access part-way through a month you have paid for.
No cancellation fee applies at any time.
Approved refunds are made to the original payment method through Razorpay. We process refunds within 5 working days of approving them. Your bank or card issuer usually takes a further 5 to 7 working days to credit the amount, which is outside our control.
Write to care@senni.in with the registered mobile number, the date of the payment and what went wrong. We reply within 2 working days and decide within 5.
Your records remain yours. Before or after cancelling, you can ask us to export everything or to delete it — both are available on request. See the Privacy Policy.
Jilla Ventures
[[REGISTERED_ADDRESS]]
Email: care@senni.in
Phone: [[CONTACT_PHONE]]